Great visibility & control over processes & infrastructure, make adapting to a changing market easier for organizations. IBM Integrated Service Management solutions help organizations leverage pre-configured solutions. With extensive experience and expertise in planning & implementation, United ITC consulting team solutions that are designed to provide end-to-end service lifecycle management, addressing every organization's unique business needs.

Client Challenges

Some key challenges faced by organizations include:

• Lowering cost of ownership, while increasing ROI from assets
• Improving process reliability and, therefore, productivity.
• Attaining greater visibility to facilitate better & quicker decision making.
• Keeping up with a constantly changing regulatory & licensing environment.
• Risk mitigation and reduction in cost of ownership of existing assets.

What United ITC Provides

As an IBM business partner, United ITC Integrated Service Management team helps organizations with:

• Consulting services for gap analysis and review of existing IT infrastructure for ITIL adherence and IT Asset Management.
• Implementation services of TSRM, TAMIT,TADDM & CCMDB.
• Integration of existing IT systems and processes with business goals.
• 24 x 7 support for managed services.
• Comprehensive assessment, design, implementation, upgrades and maintenance of IT assets.
• RFP Creation.
• Proposal preparations.
• Trainings and enablement's.

Business Value

United ITC capabilities, coupled with our consultative approach to Integrated Service Management, enable organizations to enhance their business value in numerous ways, such as:

• Consultative approach enhancement of performance.
• Re-alignment of IT services & processes to business objectives.
• Re-configuration of IT services to enhance performance and induce adaptability for future market conditions.
• Improved adherence to immediate and future regulatory requirements.
• Lowered cost of ownership & implementation time due to Rapid deployment through the use of customization of pre-configured solutions.